Field Service Advisor
Posted on
Job Type: Full Time
Location: Sommerville, NJ
Salary: $65K plus bonus may increase with additional experience.
Description:
- Takes incoming phone calls as needed and completes service request forms.
- Schedules service technicians to jobs.
- Communicate with technicians to facilitate work.
- Review service calls in D365 and prepare work orders for closing.
- Manages resources in service department to complete work in a timely manner.
- Communicates with customers to coordinate services and ensure customer satisfaction.
- Manages technicians to meet department and company standards.
- Adhere to COD Policy, Credit Approval Process, Engine Warranty Policy and Procedures.